Privacy policy

Filamania Kft. (“Data Controller”) will process the personal information of registered users in relation with its online sales operations, with the aim of fulfilling orders and order-related obligations including shipment, invoicing and potential consultation with the users. Data Controller will only process personal information which is necessary for the fulfilment of the above tasks.

Persons covered:

Customers and registered users of the webshop

Personal information covered:

Information provided by the users during registration or during the placing of an order as required for the fulfilment of the order: name, contact details (phone, e-mail), ship-to address, bill-to address.

By finalizing the order or finishing the registration, the users expressly consent to the processing of their voluntarily provided personal information.

Potential data controller(s) with the right of access: the sales staff of Filamania Kft.

Data Controller shall use all reasonable efforts to protect the users’ personal information processed in the Philament webshop.

The personal information provided will be treated by Data Controller as confidential pursuant to the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information and will not be disclosed by Data Controller to third persons except as provided below. Data Controller will not be responsible for the data processing practices of third persons.


For deliveries within Hungary: trans-o-flex Hungary Kft.; for international deliveries: UPS Hungary Kft.

Accounting: Lidit Bt.

System operation: Upsolution Kft.

Duration of the data processing operations: 5 years

Update or deletion of the personal information:

Users may view and update their personal information after logging into the webshop with their respective user names and passwords provided during registration.

Customers may request Data Controller by phone or e-mail to delete their personal information.
Data Controller shall respond in writing, in comprehensible form, as soon as possible but not later than within 10 business days from the submission of the registered user’s request. If a registered user’s request is found to be justified, Data Controller will take the necessary measures immediately to update or delete the personal information.

If a registered user is not satisfied with the reply of Data Controller, he/she may enforce his/her right to the protection of his/her personal information before a civil court and may resort to the Hungarian National Authority for Data Protection and Freedom of Information (

Data Controller informs the users that some technical information is collected about visits to the website (e.g. in the form of log files containing the user’s IP address, date and time of the visit and the URL of the visited page) which cannot identify the user but can be used for statistical purposes.

Data Controller informs the users that the website stores data (cookies) on visitors’ computers. These cookies cannot identify the user and are deleted automatically at the end of the session. Users must enable cookies in their browsers to be able to use the webshop or some features will not work.

Data Controller’s contact details: Filamania Kft., Fenyőfa utca 23/a, 2310 Szigetszentmiklós ,Hungary, e-mail: Phone No.: +36 30 9313973